Privacy Policy

1. Who We Are

EasyEstateManager is operated by Arthur Costa, trading as EasyEstateManager, registered in the United Kingdom. We are the data controller for personal data collected through this website and the EasyEstateManager platform.

Contact: [email protected]

2. What Data We Collect

We collect the following categories of personal data:

• Account data: Email address, name, and password when you create an account.
• Usage data: Pages visited, features used, and time spent on the platform (collected via Umami Analytics — a privacy-respecting, GDPR-compliant analytics tool).
• Property data: Property addresses, tenancy details, maintenance records, and financial records that you input into the platform.
• Communications: Emails and messages you send to our support team.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and improve the EasyEstateManager platform.
• To send you service-related communications (account updates, security alerts).
• To respond to your support requests.
• To understand how the platform is used and improve it (analytics).
• To comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR Article 6):

• Contract performance: Processing necessary to provide the service you have signed up for.
• Legitimate interests: Analytics to improve the platform (where you have not declined cookies).
• Consent: Analytics cookies (you can withdraw consent at any time via the cookie banner).
• Legal obligation: Retaining records as required by UK law.

5. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, we retain your data for 90 days to allow you to reactivate your account, after which it is permanently deleted. You may request immediate deletion at any time.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your data ("right to be forgotten").
• Right to data portability: Receive your data in a machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw cookie consent at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Cookies

We use Umami Analytics, a privacy-respecting analytics tool that does not use advertising cookies or cross-site tracking. See our Cookie Policy for full details.

8. Third-Party Services

We use the following third-party services that may process your data:

• Umami Analytics: Privacy-respecting website analytics. No personal data is shared with advertising networks.
• Payment processors: If you subscribe to a paid plan, payment is processed by a PCI-DSS compliant payment provider. We do not store card details.

9. How to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a notice on the platform. The date at the top of this page indicates when it was last updated.